Refund & Return Policy
At Maison Muse, customer satisfaction is our top priority.
If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return/refund process.
Return Policy
Return period: Returns are accepted within 14 days of receiving your order.
Return conditions: Items must be in their original condition, with all original labels and tags attached. Packaging must be intact and items must show no signs of use.
Return refusal: If the returned items do not meet these conditions, we reserve the right to decline the return. Returns that show signs of wear or damage not caused by Maison Muse may be rejected.
Company Details:
Trade Name: Maison Muse
Business Registration Number: 94224420
VAT Number: NL005074827B50
Required Tracking for Returns
Please ensure that all return shipments include a valid tracking number. Returns without tracking are at the sender's own risk, and we cannot process refunds for lost returns without proof of shipment.
Return Procedure
Contact us: To request a return label, please contact our customer service team by emailing support@maisonmuse.shop . This also lets us know your return is on its way.
Return processing: Once we receive your return, you will be notified via email.
Refunds: Refunds are processed within 3–5 business days after your return has been received.
Order Cancellation
You can cancel your order within 5 minutes of placing it. After that, orders are processed and can no longer be canceled. To request a cancellation, please email support@maisonmuse.shop immediately.
Wrong Item or Size?
If you received the wrong item or size, please contact us. We'll send you the correct item at no additional cost.
Lost Package
If your package is lost or cannot be delivered for logistical reasons, we will send a replacement. Orders not received within 30 days of shipping are eligible for a refund.
Contact Information
Email: support@maisonmuse.shop
Company Details:
Trade Name: Maison Muse
Business Registration Number: 94224420
Instagram: @maisonmuseofficial
VAT Number: NL005074827B50
Opening Hours
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: 10:00 AM – 4:00 PM
We aim to respond to all inquiries within 24 hours.